Frequently Asked Questions (FAQs)

No, all balloon designs are made on order. We will first contact you after receiving your order to confirm your order.

Are all the balloon designs in your store premade?

No, all balloon designs are made on order. We will first contact you after receiving your order to confirm your order.

Why do I have to put in a delivery date?

Our balloon designs bring joy to different life events. We want to ensure we have your order ready for pickup or delivery for that special celebration. It is important to take note that we have a 1 to 3 working days processing period and that we have your order payment confirmation to start the order process.

Why don’t you have same day pickup/delivery option available?

There are a couple of reasons for our 1 to 3 wording days processing timeline:

- All our balloon designs are made on order.

- Most of the designs has helium in the designs with a limited floating time. We use “Stay Afloat” in our latex balloons that will ensure the helium filled latex balloons will last approximately 25% longer.

- We might not have stock for one of the products in your design when you place the order. This will be discussed with you when we confirm your order and suggest alternative products for and still ensure an Amazing design for your celebration. We are dependable on our supplier having stock of the products used in your design ordered. We will overnight courier the required product from our supplier and to ensure we comply with our supplier’s courier service deadlines it can take between 1 and 3 working days to get the product for your design to out design studio.

How long will a balloon bouquet/centrepiece/gift last?

This depends on the product, type of inflation and how the customer handles the design after delivery.

Air Inflated designs will last at least a week after pickup/delivery of the design.

Helium Inflated designs depending on the different products in the design used:

* Latex balloons, helium filled will last between 8 to 12 hours and with the “Stay Afloat” added by default to all our helium filled latex balloons the float time will increase with 25%

* MicroFoil Balloons can easily last for weeks and can be topped up. If you would like to top-up MicroFoil balloon, please contact us for assistance.

* Bubble Balloons can easily last for week but cannot be topped up.

Please also read our Terms and Conditions for more information on this question.

What payment options do you have?

Pay on Confirmation of Invoice option where we will contact you to confirm your order and invoice first before you make payment for your order.

The payment options for pay on receipt of invoice are as follows:

* Direct EFT in to our bank account.

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We require full payment of the final invoice to process the order. If direct EFT has been made, we require proof of payment before your order will be processes.

Orders has a 1 to 3 workday processing period to be delivered or collected from our balloon studio.